Jim Puckey
About Jim Puckey
Jim Puckey serves as the Sr. Manager of Training and Quality at Carbonite, where he has worked since 2016. He has a background in the US Navy and extensive experience in team management and service delivery.
Work at Carbonite
Jim Puckey has been with Carbonite since 2011, holding various positions over the years. He started as the Manager of the Escalations Team, where he worked for three years. He then advanced to the role of Senior Team Manager from 2014 to 2016. Currently, he serves as the Sr. Manager of Training and Quality, a position he has held since 2016. In this role, he focuses on enhancing training programs and ensuring quality standards are met across the organization.
Background
Before joining Carbonite, Jim Puckey served in the US Navy as a Tradevman Second Class from 1977 to 1986. His military experience contributed to his strong analytical and problem-solving skills. This background has informed his approach to management and team dynamics in his subsequent roles.
Education and Expertise
Jim Puckey is a COPC Certified Technical Service Delivery Professional. This certification reflects his expertise in service delivery and quality management. His knowledge in these areas supports his current role in training and quality at Carbonite, where he emphasizes teamwork and employee development.
Achievements
Throughout his tenure at Carbonite, Jim Puckey has specialized in creating a culture of teamwork. He focuses on fostering an environment where employees can thrive, which has been a significant aspect of his management style. His commitment to employee development and quality assurance has contributed to the overall success of the teams he has led.