Karen Lidbury
About Karen Lidbury
Karen Lidbury serves as a Senior Technical Support Representative at Carbonite, where she has worked since 2013, accumulating 11 years of experience in the role.
Work at Carbonite
Karen Lidbury has been employed at Carbonite since 2013, serving as a Senior Technical Support Representative. In this role, she provides assistance and solutions to customers regarding technical issues related to Carbonite's products and services. Her responsibilities include troubleshooting, guiding users through complex problems, and ensuring customer satisfaction. Over her tenure, she has contributed to the support team's efforts in maintaining high service standards.
Professional Experience
With over 11 years of experience in her current position, Karen Lidbury has developed a strong understanding of technical support processes and customer service best practices. Her role requires a deep knowledge of Carbonite's offerings and the ability to communicate effectively with customers to resolve their issues. This experience has equipped her with the skills necessary to handle a wide range of technical inquiries.