Mike Meserve
About Mike Meserve
Mike Meserve is a Technical Support Tier 1 professional at Carbonite, where he has worked for 12 years. He has extensive experience in hardware replacement, data recovery, and troubleshooting across various operating systems.
Work at Carbonite
Mike Meserve has been employed at Carbonite as a Technical Support Tier 1 since 2012. He operates in the Lewiston/Auburn, Maine Area and has accumulated 12 years of experience in this role. His responsibilities include providing technical assistance to customers, focusing on hardware replacement and data recovery. His tenure at Carbonite reflects his commitment to customer service and technical support.
Education and Expertise
Mike Meserve studied at Lewiston Regional Technical Center, where he focused on Automotives and earned a Certificate of Completion from 2002 to 2003. He also attended Oak Hill High School from 1999 to 2003. His educational background has equipped him with a solid foundation in technical skills, which he has applied throughout his career in technical support.
Technical Skills and Experience
Mike Meserve possesses over 15 years of experience in phone support, showcasing strong communication skills and patience when assisting customers. He is proficient in troubleshooting across all major Windows operating systems, including versions from XP to 11 and Server 2003 to 2022, as well as various Mac operating systems. His technical skills extend to building, maintaining, and repairing custom computers, along with network setup and configuration.
Background
Mike Meserve has a diverse background that includes extensive experience in technical support and customer service. His laid-back and approachable demeanor contributes to a positive work environment, making him a valuable asset to his team at Carbonite. His ability to communicate effectively with customers enhances their experience and satisfaction.