Simione Lomu
About Simione Lomu
Simione Lomu is a Level Two Technical Support Agent at Carbonite, where he has worked since 2018 in Boston, Massachusetts. He has previous experience as a Service Desk Technician at Coley & Associates and as an IT Technician at Citywide Home Loans.
Work at Carbonite
Simione Lomu has been employed at Carbonite since 2018, serving as a Level Two Technical Support Agent. In this role, Lomu provides technical assistance and support to customers, addressing their inquiries and resolving issues related to Carbonite's products and services. Based in Boston, Massachusetts, Lomu has accumulated six years of experience in this position, contributing to customer satisfaction and technical problem-solving.
Previous Experience in Technical Support
Before joining Carbonite, Simione Lomu worked as a Service Desk Technician - DevOps at Coley & Associates from 2017 to 2018. In this capacity, Lomu was responsible for supporting IT operations and assisting with various technical issues. Prior to that, Lomu served as an IT Technician at Citywide Home Loans for four months in 2016. This experience provided a foundation in technical support and customer service.
Education and Expertise
While specific educational details are not provided, Simione Lomu's professional background indicates expertise in technical support and IT operations. Lomu's roles have required a strong understanding of technology and customer service skills, particularly in troubleshooting and resolving technical issues effectively.
Background
Simione Lomu has a diverse background in technical support roles across different organizations. Starting as an IT Technician in Sandy, Utah, Lomu transitioned to a Service Desk Technician role in San Antonio, Texas, before moving to Boston to work at Carbonite. This progression reflects a commitment to developing technical skills and enhancing customer support capabilities.