Terry Allen
About Terry Allen
Terry Allen is a Lead Support Specialist with extensive experience in IT support and system administration, currently working at Vision Solutions and Carbonite. He has held various technical roles over the years, including positions at Ermco, Inc. and the State of Indiana.
Current Role at Vision Solutions
Terry Allen serves as the Lead Support Specialist at Vision Solutions, a position he has held since 2008. With 16 years of experience in this role, he is based in Irvine, California. His responsibilities include providing technical support and ensuring customer satisfaction through effective problem resolution. Allen's extensive experience in support roles contributes to his ability to manage complex customer inquiries and technical issues.
Experience at Carbonite
Terry Allen has been employed at Carbonite as a Lead Support Specialist since 2017. He operates out of Boston, Massachusetts, where he utilizes his technical expertise to assist customers with data protection solutions. His role involves troubleshooting and resolving customer issues, contributing to the overall success of Carbonite's support team.
Previous Employment at State of Indiana
Since 2020, Terry Allen has worked as a Senior System Administrator for the State of Indiana in Indianapolis. In this role, he is responsible for managing and maintaining the state's IT infrastructure. His work includes ensuring system reliability and performance, which supports various state functions.
Background in Networking and Telecommunications
Before his current roles, Terry Allen worked at Ermco, Inc. as a Senior Network and Telecomm Engineer from 1999 to 2005 in Indianapolis, Indiana. His experience in this position involved managing network systems and telecommunications, which laid the groundwork for his future roles in IT support and administration.
Educational Background in Computer Science
Terry Allen studied Computer Science at the University of Phoenix, where he earned an Associate's degree from 2011 to 2013. This educational background provided him with foundational knowledge in computer systems and technology, which supports his professional roles in IT and system administration.