Timothy Jenkins
About Timothy Jenkins
Timothy Jenkins is a Senior Customer Success Manager at Carbonite, where he has worked since 2022. He has a diverse background in customer success, sales, and management, with previous roles at companies such as Vivint Smart Home and Ben and Jerry's.
Work at Carbonite
Timothy Jenkins has been serving as a Senior Customer Success Manager at Carbonite since 2022. His role focuses on enhancing customer satisfaction and improving sales retention through innovative sales processes. Prior to this position, he worked as a Customer Success Manager at Carbonite from 2019 to 2022, where he contributed to client success initiatives. Jenkins initially joined Carbonite as a Business Development Representative from 2018 to 2019, gaining foundational experience in customer engagement and sales strategies.
Education and Expertise
Timothy Jenkins studied Communication and Media Studies at Southern Utah University from 2009 to 2015, where he developed skills relevant to customer interactions and communication strategies. He completed his high school education at Canyon View High School from 2003 to 2007. Jenkins is proficient in using Salesforce, which he utilizes to enhance customer satisfaction and drive client success.
Background
Before joining Carbonite, Timothy Jenkins held various positions in the service and sales industries. He worked as a Shift Leader at Ben and Jerry in 2009, and later served as a Server at Applebee's Neighborhood Grill + Bar from 2015 to 2016. Jenkins also gained experience in sales as a Sales Consultant at Ken Garff Automotive Group in 2015 and as a National Inside Sales representative at Vivint Smart Home from 2017 to 2018. His diverse background contributes to his understanding of customer needs and sales dynamics.
Achievements
During his tenure at Carbonite, Timothy Jenkins developed and implemented new streamlined processes and procedures that emphasize a strong narrative and value sales. His focus on improving sales retention has been a key aspect of his work in customer success. Jenkins has consistently worked to enhance the customer experience through innovative strategies and effective communication.