Vanessa Volkening
About Vanessa Volkening
Vanessa Volkening is the Lead Customer Support Representative at Carbonite, where she has worked since 2021. She previously served as an Assistant Store Manager at Walmart for 16 years and is recognized for her community involvement and technical expertise.
Work at Carbonite
Vanessa Volkening has been employed at Carbonite since 2016, initially serving as a Technical Support Professional. In 2021, she advanced to the role of Lead Customer Support Representative. In her current position, she applies her technical knowledge and problem-solving skills to assist customers. Vanessa has also contributed as a peer mentor and QA advocate, demonstrating her commitment to team development and quality assurance. She has received multiple VSAT awards for her performance, indicating her effectiveness in customer support.
Previous Experience at Walmart
Prior to joining Carbonite, Vanessa Volkening worked at Walmart for 16 years, from 2000 to 2016, in the Lewiston/Auburn, Maine Area. She held the position of Assistant Store Manager, where she was recognized for her leadership and community engagement. Notably, she drove the highest donation amount for Barbara Bush Children's Hospital in October 2015 while working in Mexico, ME. Vanessa collaborated with various community groups, including food banks and youth organizations, enhancing her skills in community outreach.
Education and Expertise
Vanessa Volkening studied at Texas A&M University-Kingsville, where she pursued a Bachelor of Fine Arts (BFA) degree. Her academic journey spanned from 1988 to 2000, during which she also explored Civil Engineering. This diverse educational background contributes to her analytical skills and her ability to understand complex technical concepts, which she applies in her current role at Carbonite.
Achievements and Recognition
Throughout her career, Vanessa Volkening has received recognition for her contributions in various roles. At Carbonite, she earned multiple VSAT awards in March, May, and July of 2019, highlighting her dedication to customer support excellence. Her efforts at Walmart were also acknowledged when she led fundraising initiatives for community health causes, demonstrating her commitment to social responsibility.
Personal Interests
In her personal time, Vanessa Volkening enjoys restoring a 118-year-old house. This hobby reflects her appreciation for history and craftsmanship. Additionally, her passion for unraveling technical mysteries and learning complex concepts aligns with her professional role at Carbonite, where she continuously seeks to enhance her technical expertise.