Abdallah M.
About Abdallah M.
Abdallah M. is a Manager of Customer Support with a strong emphasis on data-driven decision making. He has extensive experience in customer support management, having held various roles at Lightspeed HQ and other companies over the past decade.
Current Role at Cardata
Abdallah M. serves as the Manager of Customer Support at Cardata, a role he has held since 2023. In this position, he emphasizes data-driven decision making to enhance customer support management. His focus is on delivering results that align with the company's objectives, ensuring customer satisfaction and operational efficiency.
Previous Experience at Lightspeed HQ
Abdallah M. has a substantial background at Lightspeed HQ, where he worked in various capacities from 2017 to 2023. He began as a Retail Support Specialist, then progressed to Support Team Lead, and ultimately became Support Manager. His tenure at Lightspeed spanned six years, during which he developed expertise in customer support and team management.
Technical Support Management Background
Prior to his time at Lightspeed, Abdallah M. held the position of Technical Support Manager at TELUS from 2013 to 2017. His role involved overseeing technical support operations and ensuring high levels of customer satisfaction. This experience contributed to his skills in managing support teams and implementing effective support systems.
Educational Background
Abdallah M. studied at Concordia University and also attended CEGEP - John Abbott College, where he focused on Engineering Technology with a specialization in Applied Physics from 2005 to 2008. His educational background provided a foundation in technical knowledge and problem-solving skills relevant to his career in customer support and management.
Diverse Skill Set and Experience
Abdallah M. possesses a diverse skill set that includes project management, technical support, and customer satisfaction. His experience spans various roles in the technology and customer service sectors, including positions at Rogers Communications and Future Shop. This breadth of experience has equipped him with insights into scaling companies from startups to unicorns.