Alexa Krout
About Alexa Krout
Alexa Krout serves as the Team Lead for Client Support at CardX, where she has worked since 2021. She has a background in International Relations from Michigan State University and has held various roles in client support and facilities management.
Current Role at CardX
Alexa Krout serves as the Team Lead for Client Support at CardX, a position she has held since 2021. In this role, she leads a team of five Client Support Associates. Her responsibilities include focusing on improving operational processes to enhance the efficiency of client support operations. This leadership role builds on her previous experience at CardX, where she worked as a Senior Client Support Associate from 2020 to 2021 and as a Client Support Associate from 2018 to 2020.
Previous Experience
Prior to her current position, Alexa Krout gained diverse experience in various roles. She worked at the Michigan League for Public Policy as a Kids Count Intern in 2018 for four months. Additionally, she interned at Education For Employment - Global (EFE-Global) in 2017 for two months in Madrid, Spain. Earlier in her career, she served as a Facilities Supervisor for the City of Ann Arbor from 2012 to 2018, where she worked for six years.
Education and Academic Background
Alexa Krout studied at Michigan State University, where she achieved a Bachelor of Arts degree in International Relations from 2015 to 2018. Her education at James Madison College provided her with a strong foundation in international relations and affairs. This academic background complements her professional experience in client support and public policy.
Skills and Competencies
Alexa Krout possesses strong skills in critical thinking, research, writing, and interpersonal communication. These competencies have been instrumental in her roles, particularly in enhancing client support operations and leading a team effectively at CardX. Her ability to communicate and collaborate with others has contributed to her success in various positions throughout her career.
Early Career Roles
In her early career, Alexa Krout worked as a Restaurant Associate at the Kellogg Hotel & Conference Center from 2015 to 2018 for three years. This role provided her with foundational customer service experience, which has been beneficial in her subsequent positions in client support and management.