Clint Cagle
About Clint Cagle
Clint Cagle serves as the Director of Worldwide Customer Support at XMPie, a Xerox Company, where he has worked since 2016. He has extensive experience in customer support and quality assurance, having held managerial roles at several technology companies including Docucorp International and Oracle.
Work at XMPie
Clint Cagle serves as the Director of Worldwide Customer Support at XMPie, a Xerox Company, where he has worked since 2016. In this role, he leads a team of 22 members who provide post-sale technical support and training across various countries. Cagle has been instrumental in proposing, planning, and creating a premium 24x7 support offering, enhancing the customer experience. Additionally, he implemented a survey platform to measure customer satisfaction, ensuring that the support services align with customer needs.
Previous Experience in Technical Support
Before joining XMPie, Clint Cagle held several managerial positions in technical support and quality assurance. He worked at Docucorp International as Manager of Technical Support from 1997 to 2007, where he gained extensive experience in customer service management. Following this, he served as Manager of Quality Assurance at Oracle from 2008 to 2011 and at Skywire Software from 2007 to 2008. His diverse background in these roles has contributed to his expertise in customer support strategies.
Education in Management Information Systems
Clint Cagle studied at the Texas McCombs School of Business, where he earned a Bachelor of Business Administration (BBA) in Management Information Systems from 1994 to 1996. He also attended Tyler Junior College from 1992 to 1994, where he completed two years of study. His educational background has provided him with a solid foundation in both technical and managerial aspects of business.
Leadership and Team Management
In his current role at XMPie, Clint Cagle leads a diverse team of 22 post-sale technical support and training professionals. His leadership focuses on delivering effective support solutions and training to enhance customer satisfaction. Cagle's experience in managing teams across different organizations has equipped him with the skills necessary to foster collaboration and ensure high-quality service delivery.