Gilad Madmoni
About Gilad Madmoni
Gilad Madmoni is a Team Leader in Customer Support at XMPie, with a strong background in IT and multi-platform environments. He holds a B.Tech in Software Engineering and an MBA in Marketing, and has extensive experience in technical support and project management.
Work at XMPie
Gilad Madmoni has been serving as the Team Leader for Customer Support at XMPie since 2014. In this role, he oversees customer support operations, ensuring that clients receive effective assistance and solutions. His responsibilities include managing a team that provides both pre and post-sales support, which is crucial for maintaining high levels of client satisfaction and successful project delivery.
Previous Experience in Technical Support
Before his current position at XMPie, Gilad Madmoni held various roles in technical support and project management. He worked as a Level 3 Technical Support Engineer at Pageflex for six months in 2007. Following this, he served as a Customer Solutions Engineer at XMPie from 2010 to 2014, where he contributed to customer engagement and technical solutions. Additionally, he was a WW Deployment Project Manager at Pageflex from 2007 to 2010, focusing on project management and deployment strategies.
Education and Expertise
Gilad Madmoni holds a B.Tech in Software Engineering from the Jerusalem College of Engineering, where he studied from 1999 to 2003. He also earned an MBA in Marketing from The Hebrew University of Jerusalem, completing his studies from 2003 to 2006. His educational background equips him with a strong foundation in both technical and business aspects, enhancing his ability to lead teams and manage customer relationships effectively.
Technical Skills and Interests
Gilad Madmoni possesses a strong IT background with a focus on multi-platform environments, particularly Windows. He has extensive experience with SQL Server, which supports his capability in managing complex technical environments. His interest in developing web and mobile applications aligns with current industry trends, reflecting his commitment to staying updated with technological advancements. Additionally, his knowledge of the software development life-cycle aids in effectively leading technical teams.
Background at The Hebrew University of Jerusalem
Prior to his current role, Gilad Madmoni worked at The Hebrew University of Jerusalem as a Computer Coordinator from 2004 to 2007. This position allowed him to gain valuable experience in IT management and support, contributing to his overall expertise in the field. His time at the university provided a solid foundation for his subsequent roles in customer support and technical solutions.