Ali Shamin
About Ali Shamin
Ali Shamin is a Client Success Manager currently working at CareCloud in the United States. With a diverse background in customer service and management, he has held various roles in companies such as TravelHouseUK, Nakheel, and Align Technology, and has founded Burgerei Restaurant in Islamabad.
Current Role at CareCloud
Ali Shamin serves as a Client Success Manager at CareCloud, a position he has held since 2020. In this role, he collaborates with various teams, including Sales, Support, Billing, and Technical departments, to ensure exceptional customer experiences. He employs a consultative approach to assist clients in overcoming challenges and achieving their goals. His focus on developing client onboarding processes enhances customer relationships, contributing to the overall success of the organization.
Previous Experience at TravelHouseUK
Prior to his current role, Ali worked at TravelHouseUK as a Quality Assurance Specialist from 2016 to 2018. During his two years in London, United Kingdom, he was responsible for maintaining quality standards and ensuring customer satisfaction within the organization. His experience in quality assurance equipped him with valuable skills that he applies in his current position.
Career Background in Training and Development
Ali Shamin has significant experience in training and development, having worked as a Training & Development Manager at Nakheel from 2005 to 2011. His six years in Palm Jumeirah, Dubai, involved creating and implementing training programs to enhance employee skills and performance. This role contributed to his expertise in client relations and customer service.
Educational Qualifications
Ali holds multiple degrees, including a Bachelor's in Business Administration and a Master's in Business Administration from Preston University. He also studied at the City University of New York - Brooklyn College, where he earned a Bachelor's degree. Additionally, he completed an Associate of Arts degree at the Culinary Institute of America. His diverse educational background supports his multifaceted career.
Entrepreneurial Venture at Burgerei Restaurant
In addition to his corporate roles, Ali Shamin is the Founder of Burgerei Restaurant, a position he has held since 2014. Located in Sector F-10, Islamabad, the restaurant has been operational for ten years. His entrepreneurial experience complements his professional background, showcasing his ability to manage and grow a business.