Ammar Ahmed
About Ammar Ahmed
Ammar Ahmed serves as the Team Lead for the Contact Center at CareCloud in Rawalpindi, Pakistan, a position he has held since 2021. He also works as a Client Service Executive at MTBC in Islamabad, a role he has occupied since 2019, while pursuing an MBA in Strategic Management from the University of Wales.
Work at CareCloud
Ammar Ahmed serves as the Team Lead Contact Center at CareCloud, a position he has held since 2021. In this role, he oversees the operations of the contact center, ensuring efficient communication and service delivery. His tenure at CareCloud spans three years, during which he has contributed to enhancing customer service protocols and team performance in Rawalpindi, Punjab, Pakistan.
Current Role at MTBC
Ammar Ahmed is also employed as a Client Service Executive at MTBC, where he has worked since 2019. His responsibilities include managing client inquiries and providing support to ensure customer satisfaction. He has been with MTBC for five years, operating from the Islamabad office, where he plays a key role in client relations and service management.
Education and Expertise
Ammar Ahmed is pursuing an MBA in Strategic Management at the University of Wales. He has been studying since 2012, working towards achieving his Master's degree. This educational background equips him with advanced skills in management and strategic planning, which he applies in his professional roles.
Professional Background
Ammar Ahmed has built a career in customer service and management, with significant experience in leading teams and enhancing client interactions. His work at both CareCloud and MTBC demonstrates his commitment to improving service quality and operational efficiency in the contact center environment.