Carlos Salas
About Carlos Salas
Carlos Salas serves as the Quality Assurance Manager at CareCloud, where he has worked since 2015. He specializes in product training, user acceptance testing, and ensuring compliance with healthcare industry standards.
Work at CareCloud
Carlos Salas has been serving as the Quality Assurance Manager at CareCloud since 2015. In this role, he engages in user acceptance testing (UAT) and data correction projects to ensure the quality and reliability of CareCloud's products. He also provides system and navigation training to both current and onboarding clients, facilitating their understanding of the platform. His responsibilities include developing product training and client essentials guides for CareCloud's Campus webpage, which aids in client education and support.
Education and Expertise
Carlos Salas holds a Bachelor's degree in Information Technology from Florida International University, where he studied from 2016 to 2020. Prior to this, he earned an Associate's degree in Computer and Information Sciences from Miami Dade College, completing his studies from 2011 to 2014. His educational background equips him with the technical knowledge necessary for his role in quality assurance and client training at CareCloud.
Background
Before joining CareCloud, Carlos worked as a Front Desk-Patient Service Representative at the Physicians Group of South Florida from 2014 to 2015. This position provided him with experience in patient services and healthcare operations, contributing to his understanding of client needs in the healthcare industry. Carlos completed his high school education at Coral Gables Senior High School from 2007 to 2011.
Achievements
In his role at CareCloud, Carlos Salas ensures compliance with healthcare industry standards, including Meaningful Use, CQM, PQRS, and MACRA: APM/MIPS. He promotes HIPAA compliance within the workplace, highlighting his commitment to maintaining regulatory standards in healthcare. His contributions to product training and client support have been integral to enhancing client experiences and operational efficiency at CareCloud.