Josh Smithwong
About Josh Smithwong
Josh Smithwong is a Software Technical Support professional currently employed at CareCloud in Miami, Florida, since 2018. He holds a Bachelor of Science degree from Florida International University and has previous experience working at Apple in various roles.
Work at CareCloud
Josh Smithwong has been employed at CareCloud since 2018, serving as a Software Technical Support professional. In this role, he provides assistance and solutions for software-related issues, contributing to the overall efficiency of the company's operations. His tenure at CareCloud spans six years, during which he has developed a deep understanding of the company's software systems and customer support protocols. His work is based in Miami, Florida.
Education and Expertise
Josh Smithwong earned a Bachelor of Science degree from Florida International University, where he studied from 2006 to 2009. Prior to this, he attended Miami Dade College and completed his secondary education at South Miami High School. His educational background provides a solid foundation for his technical support role, equipping him with relevant knowledge and skills in software and technology.
Background
Before joining CareCloud, Josh Smithwong worked at Apple Inc. in various capacities. He served as a Genius Administrator from 2013 to 2016, where he managed technical support operations. Prior to that, he was a BOH Specialist from 2010 to 2013, focusing on backend operations. His experience at Apple has contributed to his technical expertise and customer service skills.
Professional Experience at Apple
Josh Smithwong's professional experience at Apple Inc. includes two significant roles. As a BOH Specialist from 2010 to 2013, he was involved in backend operations, ensuring smooth processes within the store. He then transitioned to the role of Genius Administrator from 2013 to 2016, where he oversaw technical support and assisted customers with their technical issues. His time at Apple provided him with valuable experience in customer interaction and technical problem-solving.