Karla Casiano
About Karla Casiano
Karla Casiano is an Enterprise Client Success Manager at CareCloud, where she has worked since 2022. She has over 17 years of experience in product management and client success, having held various roles at Intermedix, R1 RCM, and Avisena.
Work at CareCloud
Karla Casiano currently serves as the Enterprise Client Success Manager at CareCloud, a position she has held since 2022. In this role, she is responsible for ensuring the satisfaction and success of enterprise clients, focusing on enhancing client relationships and driving product adoption. Her experience in client management and product strategy supports her efforts in delivering effective solutions tailored to client needs.
Previous Experience at Intermedix
Karla Casiano worked at Intermedix for a total of 11 years, holding various positions that contributed to her professional development. She served as Product Manager from 2011 to 2022, where she was involved in overseeing product development and strategy. Additionally, she held the role of Director of Product Management from 2016 to 2022, focusing on leading product initiatives and managing cross-functional teams.
Background in Product Management
Before joining CareCloud, Karla Casiano accumulated extensive experience in product management. She worked at R1 RCM as Director of Product Management from 2014 to 2022, where she directed product strategies and managed product lifecycles. Her background also includes a role as Account Manager at Avisena from 2007 to 2011, where she developed client relationships and managed accounts.
Education and Professional Development
Karla Casiano studied at the University of Miami, where she gained foundational knowledge that supports her career in client success and product management. In 2019, she achieved the Project Management Professional (PMP) certification, which she completed in 11 months. This certification demonstrates her expertise in project management principles and practices.
Early Career at University of Miami
Karla Casiano began her career at the University of Miami, Miller School of Medicine, where she worked as an Outpatient Coordinator from 2004 to 2008. In this role, she coordinated outpatient services and supported patient care initiatives, laying the groundwork for her future roles in management and client relations.