Natalia Ramos
About Natalia Ramos
Natalia Ramos serves as the Lead of the Client Success Center at CareCloud, where she has worked since 2021. With over nine years of experience in the healthcare industry, she possesses strong skills in client management, HIPAA compliance, and is bilingual in English and Spanish.
Current Role at CareCloud
Natalia Ramos serves as the Lead of the Client Success Center at CareCloud, a position she has held since 2021. In this role, she oversees the client success initiatives, ensuring that clients receive effective support and resources. Her leadership capabilities contribute to the overall satisfaction and retention of clients within the organization.
Previous Experience at CareCloud
Prior to her current role, Natalia worked at CareCloud as a Senior Client Success Manager from 2020 to 2021 and as a Client Success Manager from 2018 to 2020. During her tenure, she focused on enhancing client relationships and improving service delivery, which helped streamline operations and foster client loyalty.
Educational Background
Natalia studied at Brown Mackie College-Miami, where she earned an Associate of Science (A.S.) degree in Health/Health Care Administration/Management from 2012 to 2014. She furthered her education at Florida International University, obtaining a Bachelor of Applied Science (B.A.Sc.) in the same field from 2014 to 2016. This educational foundation supports her expertise in healthcare administration.
Experience in the Healthcare Industry
With over 9 years of experience in the healthcare sector, Natalia has developed a robust skill set in managing medical practices, anesthesia services, and information technology. Her background includes roles such as Anesthesia Coordinator and Front Desk Clerk at GASTRO HEALTH, where she gained valuable insights into healthcare operations and patient management.
Skills and Compliance Expertise
Natalia possesses strong skills in HIPAA compliance, which is essential for maintaining patient privacy and data security in healthcare settings. Her bilingual proficiency in English and Spanish enhances her ability to communicate effectively with a diverse range of clients, contributing to improved client interactions and service delivery.