Robert Mann
About Robert Mann
Robert Mann serves as the Senior Director of Client Success at CareCloud, where he focuses on enhancing client relationships and revenue cycle management. His previous roles include significant positions at Boca Raton Regional Hospital and CareCloud, where he achieved notable successes in client contract renewals and operational improvements.
Work at CareCloud
Robert Mann currently serves as the Senior Director of Client Success at CareCloud, a position he has held since 2023 in the Miami-Fort Lauderdale Area. Prior to this role, he worked as the Director of Revenue Cycle Operations from 2018 to 2022, where he focused on enhancing revenue cycle processes. During his tenure at CareCloud, he secured two large Enterprise clients into a multiyear contract renewal, totaling $30.9 million in locked-in revenue. His experience at CareCloud highlights his expertise in client success and revenue cycle management.
Previous Experience at Boca Raton Regional Hospital
Before joining CareCloud, Robert Mann worked at Boca Raton Regional Hospital as the Manager of Accounts Receivable from 2006 to 2009. In this role, he was responsible for overseeing the accounts receivable processes, contributing to the financial health of the hospital. His experience in this position provided a strong foundation for his future roles in revenue cycle management.
Education and Expertise
Robert Mann studied Healthcare Administration at Broward College from 2018 to 2019. This educational background has equipped him with the knowledge and skills necessary to navigate the complexities of healthcare operations and client management. His expertise is evident in his ability to analyze Key Performance Indicators and identify areas for improvement in client operations.
Achievements in Revenue Cycle Management
During his career, Robert Mann developed and executed a Billing and Coding pilot for a large Orthopedic Medical Center. This initiative successfully reduced the billing lag from 11 days to 4 days within three months and increased the Revenue Realization rate by 2%. Additionally, he created and trained Client Relationship Managers on the Revenue Cycle Management Life Cycle, demonstrating his commitment to enhancing operational efficiency and client success.
Career Progression at CareCloud
Robert Mann's career at CareCloud reflects a steady progression in responsibilities and leadership roles. He was promoted to Senior Director of Revenue Cycle Operations in 2022, after serving as Director of Revenue Cycle Operations for four years. His advancement within the company illustrates his contributions to improving revenue cycle processes and client relations.