Syed Ali Muneeb
About Syed Ali Muneeb
Syed Ali Muneeb is a Client Services Executive currently working at CareCloud in Islamabad, Pakistan. He has a diverse background in project management, customer support, and public policy, with previous roles at Net Impact, VSO, and KFC.
Current Role at CareCloud
Syed Ali Muneeb serves as a Client Services Executive at CareCloud, a position he has held since 2021. In this role, he focuses on ensuring quality service delivery to both internal and external clients. His responsibilities include managing client inquiries and enhancing overall client satisfaction. He has developed strong skills in customer support, which are essential for maintaining high service standards in the healthcare technology sector.
Previous Experience at Net Impact
Before joining CareCloud, Syed Ali Muneeb worked as a Program Director at Net Impact from 2018 to 2022 in Islamabad. During his four years there, he managed various projects and initiatives aimed at social impact. His role involved overseeing project logistics and executing large-scale events, contributing to the organization's mission of fostering positive change.
Educational Background
Syed Ali Muneeb has a diverse educational background. He earned a Bachelor of Science (Hons) in Sociology from the University of Azad Jammu and Kashmir, completing his studies from 2012 to 2016. He later pursued a Master of Science in Social Sciences at the Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, graduating in 2021. Additionally, he obtained a Postgraduate Diploma in Media Studies from the National University of Sciences and Technology (NUST) in 2018, focusing on news production and television programming.
Experience in Customer Support and Training
Syed Ali Muneeb has significant experience in customer support and training roles. He worked as a Master Trainer at VSO from 2017 to 2018, where he was involved in training initiatives in Southern Punjab, Pakistan. His experience includes handling inbound and outbound calls with medical companies in the USA, which has equipped him with skills necessary for effective communication and client engagement.
Professional Development and Certifications
In addition to his formal education, Syed Ali Muneeb has pursued certifications to enhance his professional skills. He studied Public Policy Management and Political Theory at the Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, where he achieved certifications in 2020. This educational background supports his capabilities in project management and policy analysis.