Danielle Sano
About Danielle Sano
Danielle Sano is a Referral Specialist at Carelon, where she has worked since 2023. With over ten years of customer service experience, she focuses on healthcare outreach and improving health outcomes for diverse populations.
Work at Carelon
Danielle Sano currently serves as a Referral Specialist at Carelon, a position she has held since 2023. In this role, she is responsible for managing referrals and ensuring that patients receive the necessary care and support. Danielle contributes to Carelon's mission of delivering personalized and compassionate care. Her work involves coordinating with both internal and external resources to facilitate patient access to healthcare services.
Previous Experience in Healthcare
Before joining Carelon, Danielle worked as an Outreach Coordinator at CenExel for four months in 2023. She also served as a Customer Care Representative at CareMore Health from 2021 to 2022. In these roles, she gained valuable experience in healthcare customer care and outreach, focusing on improving health outcomes for patients.
Customer Service Background
Danielle has over ten years of customer service experience, which includes various roles in different industries. She worked as a Barista Trainer at Starbucks from 2018 to 2021 and as a Lead Salon Customer Experience Specialist at JCPenney from 2016 to 2018. Her extensive background in customer service has equipped her with skills in handling complex and sensitive cases.
Education and Expertise
Danielle Sano is pursuing a Master of Business Administration (MBA) at Southern New Hampshire University, expected to be completed in 2025. She holds a Bachelor of Science in Sociology from Arizona State University and a Bachelor of Arts in English Studies from California State University, Chico. Her educational background supports her expertise in healthcare customer care and outreach.
Commitment to Community Health
Danielle is passionate about improving health outcomes and access for diverse and underserved populations. She values teamwork, collaboration, and feedback in her professional endeavors, striving to provide excellent service and support to both patients and healthcare providers.