Bill Thunborg
About Bill Thunborg
Bill Thunborg is a Digital Ops and Data Manager at CareMetx, LLC, recognized for his contributions to process improvement initiatives. He has extensive experience in customer enablement and training, having previously worked at Highmark Health in various roles for over a decade.
Work at CareMetx
Bill Thunborg has been serving as the Digital Ops, Data Manager at CareMetx, LLC since 2020. In this role, he is responsible for overseeing digital operations and managing data-related initiatives. His focus includes optimizing processes and enhancing operational efficiency within the organization. Thunborg's experience in data management and operational strategy contributes to the company's mission of improving patient access to medications and healthcare services.
Previous Experience at Highmark Health
Prior to his current role, Bill Thunborg worked at Highmark Health for 13 years in various capacities. He served as a Senior Business Technical Analyst from 2001 to 2014, where he was involved in analyzing business needs and implementing technical solutions. He then transitioned to the role of Supervisor in Process Improvement and Six Sigma from 2014 to 2018, focusing on enhancing operational processes. Thunborg also held the position of Supervisor in Customer Enablement, Training, and Instructional Design from 2018 to 2020, where he contributed to employee training and development.
Education and Expertise
Bill Thunborg holds a Master of Science in Organizational Leadership from Robert Morris University, which he completed from 2013 to 2017. He also earned a Bachelor of Arts in Communications from Edinboro University of Pennsylvania. His educational background equips him with the skills necessary for effective leadership and communication within organizational settings.
Achievements in Process Improvement
Thunborg has been recognized with multiple company awards for his contributions to process improvement initiatives. Notable achievements include implementing full platform conversions that replaced legacy systems in enrollment, claims, and billing. He also created staffing focus groups that resulted in a 32% improvement in Gallup employee engagement scores within six months. Additionally, he developed employee metrics programs that provided management with enhanced insights into staff performance.
Innovations in Customer Satisfaction
Bill Thunborg has played a significant role in enhancing customer satisfaction through innovative approaches. He researched and utilized new survey tools that increased customer feedback by 250% compared to previous methods. His efforts in managing and coaching employees during client platform conversions also contributed to exceeding benefit accuracy rates, showcasing his commitment to operational excellence.