Melissa Wheeler
About Melissa Wheeler
Melissa Wheeler is an Education Content Designer at CareMetx, LLC, where she has worked since 2021. She has a background in educational roles, including positions at Saint Louis Community College and NORC at the University of Chicago, and holds a Master of Arts from Western Governors University.
Work at CareMetx
Melissa Wheeler has been employed at CareMetx, LLC as an Education Content Designer since 2021. In this role, she has developed a wide range of educational materials, including 42 slide decks, 30 job aids, 9 virtual activities and assessments, 4 self-paced eLearning courses, and 3 tutorial videos. She played a significant role in the company's G-Suite to Office 365 migration by creating an end-user communications campaign and training plan, which involved publishing 50 emails/newsletter articles and 9 FAQ guides. Additionally, she organized and scheduled 10 live instructor-led Office 365 training sessions attended by 486 participants.
Previous Experience in Education
Before joining CareMetx, Melissa Wheeler worked at Saint Louis Community College as an Assessment Specialist from 2019 to 2021. She also served as an Adjunct Faculty Instructor at Saint Louis University from 2018 to 2019. Earlier in her career, she was a Field Interviewer at NORC at the University of Chicago for six months in 2018 and worked as a Teaching Assistant at Ladue School District from 2011 to 2012. These roles contributed to her extensive experience in educational settings and assessment.
Education and Expertise
Melissa Wheeler earned her Master of Arts (MA) degree from Western Governors University, completing her studies from 2015 to 2017. She holds a Bachelor of Science (BS) degree from Illinois State University, which she obtained from 2009 to 2011. Her educational background supports her expertise in education content design and training facilitation.
Training and Development Initiatives
Throughout her career, Melissa Wheeler has demonstrated her skills in training and development. She developed a comprehensive training curriculum for 1,400 seasonal new hires, showcasing her ability to manage large-scale educational projects. Additionally, she continues to provide post-migration training through weekly published tech tips and guidance, ensuring ongoing user support and education. She also moderated four technical support sessions over a four-day period to assist 113 users during a systems migration.