Valencia Gaston
About Valencia Gaston
Valencia Gaston is a Reimbursement Specialist at CareMetx, LLC and a Billing Representative at R1 RCM, both positions held since 2021. She has over 10 years of experience in customer service and has worked in various roles related to patient access and benefits verification.
Work at CareMetx
Valencia Gaston has been employed at CareMetx, LLC as a Reimbursement Specialist since 2021. In this role, she is responsible for managing reimbursement processes and ensuring that patients receive the financial support they need for their healthcare services. Prior to her current position, she worked as a Benefits Specialist at the same company from 2020 to 2021, where she gained valuable experience in patient benefits and insurance coordination.
Current Role at R1 RCM
In addition to her position at CareMetx, Valencia Gaston has been working as a Billing Representative at R1 RCM since 2021. This role involves handling billing inquiries, processing claims, and ensuring accurate financial transactions related to patient services. Her work at R1 RCM complements her expertise in reimbursement and benefits management.
Professional Background
Valencia Gaston has a diverse professional background in healthcare and customer service. She has worked in various roles, including Patient Access Representative at Planned Parenthood from 2019 to 2020, and Benefit Verification Specialist at ICS - AmerisourceBergen from 2018 to 2019. Her experience includes direct communication with insurance companies and coordination with healthcare providers to verify patient benefits.
Education and Expertise
Valencia Gaston completed her high school education at West Charlotte High School, earning a diploma in Criminal Justice/Law from 1998 to 2002. She furthered her education at Strayer University, where she studied Computer Security Forensics and obtained a Bachelor's degree from 2016 to 2022. Her educational background supports her expertise in handling patient benefits and reimbursement processes.
Customer Service Experience
With over 10 years of experience in customer service, Valencia Gaston has developed strong skills in communication and problem-solving. Her roles in call centers and pharmaceutical benefit verification have equipped her with the ability to assist patients effectively and navigate complex healthcare systems. This extensive experience enhances her capabilities in her current positions.