Drew Judkins
About Drew Judkins
Drew Judkins is the Founder and Chief Technology Officer, Emeritus of CareXM, where he has served since 2013. He has a strong background in call center innovation and has previously held leadership roles at inContact, Inc. and founded multiple companies focused on technology solutions.
Work at CareXM
Drew Judkins has served as the Founder and Chief Technology Officer (CTO) at CareXM since 2013. In this role, he has been instrumental in shaping the company's strategic direction and technological advancements. Additionally, he holds an Emeritus position on the Board of Directors, contributing his expertise to guide the organization. CareXM operates in the Greater Salt Lake City Area, where Judkins has leveraged his extensive experience in call center innovation to enhance the company's offerings.
Education and Expertise
Drew Judkins studied at the University of Utah, where he earned a degree in Computer Science and Business from 1989 to 1994. This educational background has provided him with a solid foundation in both technical and business principles, enabling him to excel in various leadership roles within the technology sector. His expertise includes call center innovation, with a focus on Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and Quality Management.
Background
Before his tenure at CareXM, Drew Judkins held significant positions in other technology companies. He served as the Vice President of Product and Strategy at inContact, Inc. from 2007 to 2009. Prior to that, he was the Founder and CEO of InContact (MyACD Inc.) from 2000 to 2005. His entrepreneurial spirit led him to establish Cumulus and ScheduleQ, both of which contributed to advancements in cloud-based solutions and workforce management.
Achievements
Drew Judkins has made notable contributions to the technology industry through his founding of multiple companies. He founded Cumulus, which focuses on cloud-based solutions, and ScheduleQ, which specializes in workforce management solutions. His leadership roles and innovative approaches have significantly impacted the call center industry, particularly in areas such as ACD, IVR, and Quality Management.
Personal Interests
Outside of his professional endeavors, Drew Judkins enjoys competitive cycling and snowmobiling. He also has a passion for travel, often exploring new destinations with his wife, Cari. These personal interests reflect his active lifestyle and appreciation for adventure.