Martin Golavar
About Martin Golavar
Martin Golavar serves as the Director of Operations at CareXM, where he leads a team focused on performance metrics and operational efficiency. He has extensive experience in operations management across various companies, including roles at rezeel, ROI Call Center Solutions, and Novarad.
Current Role at CareXM
Martin Golavar serves as the Director of Operations at CareXM, a position he has held since 2020. In this role, he leads a team that is responsible for providing staff plans, adherence information, and real-time performance metrics. His focus is on aligning patient care with business functionality, utilizing strategic insights and analytics to enhance operational efficiency.
Previous Experience in Operations Management
Before joining CareXM, Martin Golavar held various positions in operations management. He worked as the Director of Operations at ROI Call Center Solutions for five months in 2018, and as the Director of Call Center Operations at Novarad from 2016 to 2017. His experience also includes serving as a Co-Founder at rezeel for 11 months in 2019, where he contributed to the company's operational strategies.
Technical and Analytical Expertise
Martin Golavar has developed technical expertise in creating reporting portals that connect to multiple Automatic Call Distributors (ACDs), Human Resource Information Systems (HRIS), and other databases. He has also developed new dashboard tools that enhance the ability to provide contextual data insights, thereby streamlining operations and improving performance metrics.
Educational Background
Martin Golavar studied at the University of Utah, where he achieved a degree in Business Administration and Management. This educational foundation has equipped him with the skills necessary to navigate complex operational challenges and contribute effectively to organizational goals.
Career Progression and Diverse Roles
Throughout his career, Martin Golavar has held diverse roles that span technical support and operations management. He worked as a Senior Supervisor at Frontier Communications, a Global Marketing Manager at Hudl, and held various technical support positions at Verizon and EVault. This varied experience has provided him with a comprehensive understanding of both operational and technical aspects of business.