Jess Mc Dade
About Jess Mc Dade
Jess Mc Dade is a Customer Care Manager at CarFinance 247, where they have worked since 2015. They hold a Bachelor's degree in Film Studies and Film Production from Edge Hill University, which they attended from 2010 to 2013, and previously worked as a complaints handler at Huntswood for one year.
Work at CarFinance 247
Jess Mc Dade has served as the Customer Care Manager at CarFinance 247 since 2015. In this role, Jess is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. The position involves managing a team, addressing customer inquiries, and implementing strategies to improve service delivery. Jess's tenure at CarFinance 247 has contributed to the company's commitment to providing quality financial services.
Education and Expertise
Jess Mc Dade studied at Edge Hill University from 2010 to 2013, where she earned a Bachelor's degree in Film Studies and Film Production. This educational background has equipped Jess with skills in communication, critical thinking, and project management, which are applicable in her current role in customer care. The knowledge gained during her studies supports her ability to engage effectively with customers and manage service-related challenges.
Background
Prior to her current position, Jess Mc Dade worked at Huntswood as a Complaints Handler from 2014 to 2015 in Chester, United Kingdom. In this role, she dealt with customer complaints, providing resolutions and maintaining customer relationships. This experience laid the foundation for her skills in customer service and conflict resolution, which she has further developed in her role at CarFinance 247.
Career Progression
Jess Mc Dade's career has shown a clear progression in the field of customer service. Starting as a Complaints Handler at Huntswood, she transitioned to her current role as Customer Care Manager at CarFinance 247 in 2015. Over the years, Jess has gained extensive experience in managing customer interactions and improving service processes, demonstrating her commitment to professional growth within the industry.