Marcus Taylor
About Marcus Taylor
Marcus Taylor is an Operational Analyst currently employed at CarFinance 247 in Manchester, England, where he has worked since 2020. He has a diverse background in customer service and training, with previous roles at Sage UK and BT.
Current Role as Operational Analyst
Marcus Taylor has been serving as an Operational Analyst at CarFinance 247 since 2020. In this role, he focuses on analyzing operational processes and identifying areas for improvement within the organization. His experience in various roles at CarFinance 247 has equipped him with a comprehensive understanding of the company's operations and challenges.
Previous Experience at CarFinance 247
Prior to his current position, Marcus Taylor held multiple roles at CarFinance 247. He worked as a Project Manager from 2019 to 2020, where he oversaw various projects aimed at enhancing operational efficiency. He also served as a Learning & Development Trainer from 2017 to 2018, and as an Operational Risk Analyst/Trainer from 2018 to 2019, contributing to employee training and risk management initiatives.
Career Background at Sage UK
Marcus Taylor's career includes significant experience at Sage UK, where he worked from 2010 to 2015. He began as a Tech Support representative for seven months in 2010, followed by a four-year tenure as a Revenue & Expertise Coach. He later transitioned to the role of Product Trainer, serving for one year in Salford Quays and Newcastle, where he focused on training staff on product knowledge and customer service.
Customer Service Experience at BT
Before his roles at Sage UK and CarFinance 247, Marcus Taylor spent 15 years at BT in various customer service roles from 1993 to 2008. This extensive experience in customer service laid a strong foundation for his later positions, emphasizing the importance of effective communication and client relations in operational roles.
Educational Background
Marcus Taylor completed his secondary education at Darwen Moorland High School from 1985 to 1990. He then pursued further education at Bolton College, where he studied Travel and Tourism from 1990 to 1993. This educational background provided him with essential skills that have been beneficial throughout his career.