Paul Covell
About Paul Covell
Paul Covell serves as the Head of Customer Care at CarFinance 247 in Manchester, England, where he has worked since 2023. He has extensive management experience across various industries, including insurance, utilities, and legal, and has a background in the Royal Navy and Police Force.
Work at CarFinance 247
Paul Covell has been serving as the Head of Customer Care at CarFinance 247 since 2023. His role involves overseeing customer service operations and ensuring high levels of customer satisfaction. Based in Manchester, England, he works on-site to manage the customer care team and implement strategies that enhance customer experience. His focus includes building and maintaining relationships with clients in the automotive finance sector.
Previous Experience in Automotive Finance
Before joining CarFinance 247, Paul Covell worked at Oodle Car Finance as a Dealer Relationship Manager from 2020 to 2023. In this position, he was responsible for fostering relationships with dealers and ensuring effective communication between the company and its partners. His experience in this role contributed to his knowledge of the automotive finance landscape.
Management Experience in Various Industries
Paul Covell has management experience across multiple sectors, including insurance, utilities, and legal industries. His diverse background has equipped him with a range of skills applicable to customer care and relationship management. Prior to his role at Oodle Car Finance, he served as Operations Team Lead at Horwich Farrelly from 2018 to 2020, where he managed operations and team performance.
Background in Military and Law Enforcement
Paul Covell has a unique background that includes service in the Royal Navy and the Police Force. This experience has provided him with a strong foundation in discipline, leadership, and teamwork, which he has leveraged in his subsequent management roles. His transition from military and law enforcement to customer care management reflects his adaptability and commitment to service.
Education and Training
Paul Covell studied at Broadoak Comprehensive, where he laid the groundwork for his future career. His educational background has contributed to his professional development and understanding of customer service dynamics in various industries.