Jenifer Ferguson
About Jenifer Ferguson
Jenifer Ferguson serves as the Director of Crew Programs, Innovation, and FRMS at Cargojet, where she has played a pivotal role in establishing a new department focused on crew programs and innovation. With extensive experience in crew scheduling and management across various airlines, she has implemented advanced strategies and systems to enhance operational efficiency and safety.
Work at Cargojet
Jenifer Ferguson serves as the Director of Crew Programs, Innovation, and Fatigue Risk Management Systems (FRMS) at Cargojet since 2021. In this role, she has played a significant part in establishing a new department dedicated to crew programs and innovation. Ferguson has implemented innovative crew resource management strategies that have enhanced operational efficiency. She has also contributed to substantial cost savings through strategic crew pairing and scheduling initiatives. Additionally, she developed a comprehensive Fatigue Risk Management System (FRMS) aimed at improving crew safety and performance.
Education and Expertise
Jenifer Ferguson holds a diploma in Aviation from Georgian College, where she studied from 1993 to 1996. She furthered her education at Embry-Riddle Aeronautical University, earning a Bachelor’s degree in Technical Operations and Aviation Safety from 1999 to 2006. Her academic background provides a strong foundation for her expertise in crew scheduling, planning, and safety management within the aviation industry.
Background
Ferguson has extensive experience in the aviation sector, having worked in various roles across multiple airlines. Prior to her current position at Cargojet, she served as Senior Manager of Crew Scheduling and Crew Planning at Sky Regional Airlines Inc. from 2017 to 2021. Her career also includes positions such as SOC Duty Manager at First Air, Flight Dispatcher at Air Canada Jazz, and Manager of Crew Scheduling/Crew Planning at Zoom Airlines. This diverse background has equipped her with a comprehensive understanding of crew operations.
Achievements
Throughout her career, Jenifer Ferguson has pioneered the integration of advanced scheduling software tools, including AvAIO, Sabre, AIMS, and Merlot, to optimize crew planning processes. Her efforts have led to enhanced operational efficiency and significant cost savings for the organizations she has worked with. At Cargojet, she has been instrumental in developing innovative strategies and systems that prioritize crew safety and performance.