Joanne Morales
About Joanne Morales
Joanne Morales is a National Customer Executive at Cargojet, where she has worked since 2022. With over eight years of experience in the shipping industry, she has a strong background in B2B sales, customer service, and account management.
Work at Cargojet
Joanne Morales has been serving as the National Customer Executive at Cargojet since 2022. In this role, she focuses on enhancing customer relationships and driving business growth. Her responsibilities include managing key accounts and ensuring customer satisfaction through effective communication and service delivery.
Previous Experience at DHL Express
Before joining Cargojet, Joanne worked at DHL Express as a Supervisor in Direct Channel Sales from 2015 to 2022. During her seven years in this position, she developed skills in B2B sales and customer service, contributing to the company's operational success in Mississauga, ON.
Background in Account Management
Joanne Morales has over eight years of experience in the shipping industry, specifically in account management roles. Her career includes positions at Navis Pack & Ship Toronto as an Account Manager/Logistics Coordinator and at Slomobooth as an Account Manager. This extensive background has equipped her with a deep understanding of customer needs and industry practices.
Education and Expertise
Joanne studied at Seneca College, where she achieved a General Arts degree. Her educational background complements her professional experience, particularly in international shipping documentation and customs regulations, which are critical in her roles within the shipping industry.
Project Management Skills
Joanne is recognized for her strong project management skills. She is capable of managing complex business situations and is known for being self-directed, allowing her to formulate activities and priorities independently. This ability enhances her effectiveness in customer-focused roles.