Atousa Faily
About Atousa Faily
Atousa Faily is an IT Support Specialist at Carlson Capital, L.P., where she has worked since 2021. She holds a Master's degree in Information Technology from Qom University and has experience in customer service and technical support.
Work at Carlson Capital
Atousa Faily has been serving as an IT Support Specialist at Carlson Capital, L.P. since 2021. In this role, she has provided onsite technical support for 100 employees, ensuring smooth operations and addressing technical issues efficiently. Her collaboration with the HR department led to the design of standardized onboarding processes and training assets, enhancing the integration of new employees into the organization.
Education and Expertise
Atousa Faily holds a Master's degree in Information Technology from Qom University, where she studied from 2011 to 2013. Prior to that, she earned a Bachelor of Science in Computer Engineering from Shariaty Technical and Vocational University, completing her studies from 2006 to 2010. Her educational background provides her with a solid foundation in IT principles and practices.
Previous Experience at Fast Signs
Before joining Carlson Capital, Atousa Faily worked as a Customer Service Representative at Fast Signs from 2019 to 2021 in the Dallas/Fort Worth Area. In this position, she developed skills in customer interaction and support, which have contributed to her effectiveness in IT support roles.
Technical Skills and Contributions
Atousa Faily is experienced in creating Windows images using KACE 2000 and PXI. She has a proven ability to translate complex technical issues into understandable language for non-technical users. Additionally, she has provided documentation on start-up, shut down, and first-level troubleshooting of technical processes to assist support desk staff.