Scott Burden
About Scott Burden
Scott Burden is a Team Manager at CARRO, where he has worked since 2021. He has extensive experience in customer engagement and property management, having held various roles at JLL and other organizations in Singapore.
Current Role at CARRO
Scott Burden has been serving as Team Manager at CARRO since 2021. In this role, he has played a significant part in stabilizing the Customer Engagement team, focusing on manpower, training, and output. His leadership has contributed to maintaining high standards of customer service, which is reflected in the team's performance metrics.
Previous Experience at JLL
Scott Burden worked at JLL in Singapore for five years, holding two positions. He served as Senior Property Executive from 2015 to 2019 and then as Retail Manager from 2019 to 2020. During his tenure, he gained extensive experience in property management and retail operations.
Education and Qualifications
Scott Burden earned a Bachelor of Science in Network Engineering Technology from Purdue University, where he studied from 2005 to 2009. He also completed his secondary education at Singapore American School, receiving a diploma from 1999 to 2005.
Career Development and Skills
Throughout his career, Scott has demonstrated strong leadership and operational skills. He has led significant improvements in enquiry conversion rates and has spearheaded process enhancements by collaborating with technology and product teams. His previous roles include Marketing Manager/Coach at Sportball and Facilitator/Business Development at FOCUS Adventure.
Customer Engagement Achievements
In his current role, Scott has maintained a high customer service standard, contributing to a 4.9 score on Google reviews. His efforts have not only improved the quality of service but also increased the overall number of reviews, showcasing his commitment to customer satisfaction.