Alex Brochu
About Alex Brochu
Alex Brochu is a Client Success Manager at Carrum Health, where he has worked since 2023. He has a background in customer success and program management, with previous roles at Olive and Breg.
Work at Carrum Health
Alex Brochu serves as a Client Success Manager at Carrum Health, a position he has held since 2023. In this role, he focuses on ensuring client satisfaction and facilitating effective communication between clients and the company. His work is conducted remotely from Bend, Oregon. Alex has contributed to the organization by assisting patients, including a notable case where he helped a patient named Fidelia with her knee replacement surgeries.
Previous Experience in Customer Success
Before joining Carrum Health, Alex worked at Olive as a Customer Success Manager from 2021 to 2023. In this capacity, he was responsible for managing client relationships and enhancing customer satisfaction. His previous roles include a position as a Program Specialist at Breg from 2019 to 2021, where he contributed to program management and client support. Additionally, he served as an Associate Sales Representative at Breg from 2013 to 2018, gaining valuable experience in sales and customer interaction.
Background in Media Operations
Alex's career also includes experience in media operations. He worked at All Points Media as an AdVan Operations Manager from 2010 to 2013. In this role, he managed operations related to advertising campaigns, which provided him with insights into client needs and media strategies. This experience complements his later roles in customer success and program management.
Education and Expertise
Alex Brochu earned a Bachelor of Arts degree in Communication from the University of Colorado Boulder, completing his studies from 2003 to 2007. His educational background has equipped him with strong communication skills, which he applies in his professional roles, particularly in client success and customer relations.