Irma Arias
About Irma Arias
Irma Arias is a Patient Care Specialist with experience in client web-based configurations and system functionality. She has worked at Carrum Health since 2021 and previously held positions at Interactive Health and EXPRESS.
Work at Carrum Health
Irma Arias currently serves as a Patient Care Specialist at Carrum Health, a position she has held since 2021. In this role, she is responsible for configuring complex system functionalities, including challenges, forms, and campaigns. Arias also manages the escalation of issues related to functionality, quality, and performance of tools to the Operations Manager. Her work involves performing quality assurance on ticket responses and issue resolution, ensuring that the services provided meet the required standards.
Previous Experience at Interactive Health
Before joining Carrum Health, Irma Arias worked at Interactive Health as a Processing Specialist from 2017 to 2020. During her three years there, she conducted client web-based configurations and ongoing maintenance on Healthy Activities portals. She collaborated with the Healthy Activities Team to identify future opportunities for leveraging Interactive Health's tools, contributing to the enhancement of client services.
Career Background at EXPRESS
Irma Arias also has experience as an Inventory Lead at EXPRESS, where she worked from 2014 to 2017. In this role, she managed inventory processes and contributed to operational efficiency. Her experience in retail provided her with skills in team leadership and inventory management, which she later applied in her healthcare roles.
Education and Expertise
Irma Arias studied at Dominican University, where she earned a Bachelor's degree in Psychology from 2018 to 2019. She furthered her education by obtaining a Master of Business Administration (MBA) from the same institution, completing her studies from 2020 to 2022. Her educational background in psychology and business equips her with a unique perspective in patient care and operational management.