Jodi Wallace
About Jodi Wallace
Jodi Wallace is a Senior Client Success Manager with extensive experience in the healthcare, software, and digital health industries. She has held various roles at notable companies, including Truven Health Analytics and Oracle, and possesses strong communication, negotiation, and strategic planning skills.
Work at Carrum Health
Jodi Wallace serves as a Senior Client Success Manager at Carrum Health, a position she has held since 2022. In this role, she focuses on enhancing client utilization and expanding account bases through the use of analytics and insights. Her responsibilities include strategic planning and managing complex customer relationships, ensuring that clients receive optimal support and service.
Previous Experience in Client Success Management
Prior to her current role, Jodi Wallace worked as a Client Success Manager at Truven Health Analytics®, part of the IBM Watson Health™ business, from 2013 to 2019. She also held the position of Client Success Manager at Livongo for one year in 2019 to 2020. In these roles, she developed her expertise in client management and relationship building.
Career Background in Account Management
Jodi Wallace has extensive experience in account management, having worked as an Account Manager at ShiftWise from 2012 to 2013 and at Oracle from 1999 to 2005. Additionally, she served as a Senior Account Manager at Quantia Communications / QuantiaMD from 2008 to 2012. Her background in these positions has equipped her with strong negotiation skills and the ability to communicate effectively with clients.
Education and Expertise
Jodi Wallace studied at Bates College, where she gained foundational knowledge that supports her career in the healthcare, software, and digital health industries. Her academic background complements her professional experience, allowing her to navigate complex industry challenges effectively.
Skills in Communication and Project Management
Jodi Wallace possesses exceptional communication and presentation skills, which are critical in her roles within client success and account management. She is also skilled in cross-functional team building and project scheduling, enabling her to manage projects efficiently and foster collaboration among team members.