Lilyann Napitupulu
About Lilyann Napitupulu
Lilyann Napitupulu is a Clinical Content Analyst at Carrum Health, where she also serves as a Patient Engagement Specialist. With a background in hospitality and experience in various roles, she emphasizes empathy and transparency in patient advocacy.
Work at Carrum Health
Lilyann Napitupulu currently serves as a Clinical Content Analyst at Carrum Health, a healthcare technology startup. She has been in this role since 2022, contributing to the company's mission of providing premier healthcare benefits in collaboration with leading Centers of Excellence. Prior to this position, she worked as a Patient Engagement Specialist at Carrum Health starting in 2021, and as a Patient Care Associate from 2020 to 2021. Her experience at Carrum Health allows her to utilize her skills in empathy and transparency to advocate for patients effectively.
Previous Experience in the Hospitality Industry
Lilyann Napitupulu has a background in the hospitality industry, which has shaped her approach to patient advocacy. She worked as a Mentor at Dutch Bros Coffee from 2017 to 2018 in Chico, California, and as a Trainer at Philz Coffee from 2018 to 2019 in Corte Madera, California. These roles involved training and mentoring staff, which contributed to her skills in communication and service. Her experience in hospitality emphasizes the importance of servitude and gratitude in her interactions with patients.
Education and Expertise
Lilyann Napitupulu earned a Bachelor of Arts (B.A.) in English Language and Literature from California State University, Chico, where she studied from 2013 to 2017. This educational background has provided her with strong communication skills, which she applies in her current roles. Her expertise in patient advocacy is enhanced by her ability to engage with patients authentically and transparently.
Career Progression and Roles
Lilyann Napitupulu has held various positions that reflect her diverse skill set. She worked as a Technical Recruiter at Randstad USA from 2019 to 2020, where she focused on recruiting talent in the tech industry. Additionally, she served as a Brand Ambassador for Myprotein from 2016 to 2017, promoting the brand in Chico, California. Each role has contributed to her professional development and understanding of patient and customer engagement.