Ashley Malone
About Ashley Malone
Ashley Malone is a Senior Customer Success Ops & Strategy Manager at Carta, where she has worked since 2023. With over fifteen years of experience in customer service and a strong background in SaaS sales, she emphasizes adaptability and continuous learning in her professional approach.
Work at Carta
Ashley Malone currently serves as the Senior Customer Success Ops & Strategy Manager at Carta, a position she has held since 2023. Prior to this role, she worked in various capacities at Carta, including as a Customer Success Programs Lead from 2021 to 2023, and as a Customer Success Manager from 2020 to 2021. Her tenure at Carta has allowed her to develop a comprehensive understanding of customer success strategies within the software as a service (SaaS) sector.
Previous Experience
Before joining Carta, Ashley Malone worked at HireVue as an Account Development Manager from 2016 to 2018. She also held positions at XPO Logistics, Inc. as an Account Manager from 2013 to 2016, and at AppleOne as a Front Desk Receptionist in 2009. Her career includes a role as a Sales Development Representative at Carta from 2018 to 2019, and as an Account Specialist from 2019 to 2020. This diverse background has contributed to her expertise in customer service and sales.
Education and Expertise
Ashley Malone studied at Salt Lake Community College, where she earned an Associate of Arts degree in General Education from 2004 to 2006. Her educational background complements her extensive professional experience, which spans fifteen years in customer service and six years in the transportation industry. She possesses a proactive 'hunter' mentality in SaaS sales, showcasing her ability to engage prospects and acquire new business effectively.
Skills and Attributes
Ashley Malone emphasizes the importance of remaining teachable and adaptable in her professional journey. She exhibits quick learning abilities in the software development field, reflecting a commitment to continuous learning and personal growth. Her strong focus on client satisfaction and relationship management is evident throughout her career, underscoring her dedication to delivering exceptional customer experiences.