Charlie Dillingham
About Charlie Dillingham
Charlie Dillingham serves as the Business Lead for Carta Launch, where he focuses on providing tools for small to medium-sized businesses. He has a diverse background in customer experience and technical support, with previous roles at Salesforce and Apple Retail.
Current Role at Carta
Charlie Dillingham serves as the Business Lead for Carta Launch, a position held since 2021 in the San Francisco Bay Area. In this role, he leads teams dedicated to developing tools aimed at supporting the growth and success of small to medium-sized businesses. His focus includes enhancing customer experiences and ensuring the effective adoption of these tools within the market.
Previous Experience at Salesforce
Prior to his current role, Charlie Dillingham worked at Salesforce in various capacities from 2016 to 2021. He served as Lead Success Manager and then as Manager of Customer Adoption, where he contributed to customer experience initiatives. His tenure at Salesforce lasted for a total of three years, during which he developed strategies to improve customer retention and engagement.
Background in Retail and Customer Experience
Charlie Dillingham has a strong background in retail, having worked at Apple Retail as part of the Apple Store Leadership Program from 2011 to 2014. His experience in retail management complements his skills in customer experience, allowing him to effectively address customer needs and enhance service delivery.
Educational Background
Charlie Dillingham holds a Master of Business Administration (MBA) from the University of San Francisco, where he studied Business Administration and Management from 2014 to 2016. He also earned a Bachelor's degree in Music Performance and Music Business from Loyola University New Orleans, providing him with a diverse educational foundation that supports his professional endeavors.
Experience in High-Volume Business Environments
Charlie Dillingham has extensive experience working in high-volume business settings, including his roles at Gordon Biersch Brewing Company, where he served as Production Manager and Brewer. This experience has equipped him with the skills necessary to enhance customer retention and adoption in fast-paced environments.