Evelyn Dy Sharma
About Evelyn Dy Sharma
Evelyn Dy Sharma is a Customer Success Manager at Carta, where she has worked since 2021. With a diverse background in customer success and account management across various companies, she has played significant roles in operational processes and market expansion.
Work at Carta
Evelyn Dy Sharma has been serving as a Customer Success Manager at Carta since 2021. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer relationship management. Her tenure at Carta spans three years, during which she has contributed to the company's mission of simplifying equity management and ownership.
Previous Experience in Customer Success
Prior to her role at Carta, Evelyn worked at Blueground Co as the Head of Enterprise Accounts from 2020 to 2021. She also held the position of Senior Customer Success Manager - Lead at Blueground Co from 2019 to 2020. Additionally, she was a Customer Success Manager at Airbnb for four months in 2019. Her experience in customer success roles has equipped her with the skills to manage and enhance customer relationships effectively.
Background in Operations and Partnerships
Evelyn has a strong background in operational processes and partnerships. At Topia, she served as Customer Success Manager - Commercialization from 2017 to 2019 and as Partnerships Manager - Supply Chain, Americas from 2015 to 2017. She played a key role in expanding Topia into the US market by recruiting supply chain partners and onboarding new employees, demonstrating her capability in driving business growth.
Education and Professional Development
Evelyn studied at Purdue University, where she gained foundational knowledge that supports her career in customer success and management. She has also participated in professional development programs, including #GirlsClub since 2020 and LWT: Advancing Women in Leadership in 2017, which focus on empowering women in leadership roles.
Achievements and Recognition
Evelyn has received recognition for her contributions in customer success, including being named CSM of the Quarter in 2022. She has managed customer success for four of the top Fortune 10 companies, showcasing her ability to handle high-profile accounts and deliver results in competitive environments.