Fábio Ott
About Fábio Ott
Fábio Ott is a Manager of Enterprise Implementations at Carta, where he leads a team focused on strategic customer relationships. He has a background in customer success and service, along with a Lean Six Sigma Green Belt certification.
Current Role at Carta
Fábio Ott serves as the Manager of Enterprise Implementations at Carta, a position he has held since 2021. In this role, he leads a team of enterprise project managers, focusing on building strategic customer relationships and partnerships with law firms, accounting firms, and investment funds. He is responsible for mobilizing his team to execute strategic initiatives while managing budgetary constraints. Fábio also plays a key role in developing team strategies in collaboration with the leadership team.
Previous Experience at Carta
Fábio Ott has a history of working at Carta in various roles. He began as a Customer Success Specialist from 2017 to 2018, followed by a position as Implementations Specialist from 2018 to 2019. He then advanced to the role of Implementations Team Lead, where he worked from 2019 to 2021. His tenure at Carta has provided him with extensive experience in customer success and implementation processes.
Professional Background
Before joining Carta, Fábio Ott worked at World Assist - WA Globality Group as a Customer Service Specialist from 2015 to 2017. He also held positions as a Reporter at Prefeitura Municipal de Gravataí from 2010 to 2011 and as a Press Officer at Câmara Municipal de Porto Alegre from 2009 to 2010. Additionally, he worked as a Writer at Vox Press Comunicações from 2011 to 2015, gaining diverse experience in communication and customer service.
Education and Certifications
Fábio Ott holds a Bachelor of Journalism from Centro Universitário Metodista - IPA, which he completed from 2009 to 2012. He also studied at the New York Film Academy, focusing on Photography, Film Editing, and Sound Design, achieving a Filmmaking qualification in 2012. Fábio is certified with a Lean Six Sigma Green Belt, which is essential for process improvement and efficiency in his current role.
Leadership and Team Development
In his current position, Fábio Ott emphasizes coaching and mentoring his direct reports, focusing on personal development and performance management. He actively identifies and addresses problems that impact the team's progress toward strategic objectives. Fábio is involved in improving processes, playbooks, and tools to ensure team adoption and effectiveness, contributing to the overall success of the enterprise implementations team.