Federico Silvestre
About Federico Silvestre
Federico Silvestre is an Implementation Manager II at Carta, with extensive experience in the luxury hotel sector. He has held various roles in hospitality, including positions at Belmond Copacabana Palace and Grand Hyatt Rio de Janeiro, and has a strong focus on team development and client satisfaction.
Work at Carta
Federico Silvestre currently serves as Implementation Manager II at Carta, a position he has held since 2023. In this role, he focuses on training new clients on platform usage, emphasizing client experience and company performance. His responsibilities include ensuring a smooth onboarding process for clients and enhancing their understanding of the platform's capabilities. His prior experience in the luxury hotel market contributes to his ability to manage complex client segments effectively.
Previous Experience in Hospitality
Federico Silvestre has extensive experience in the hospitality industry. He worked at Belmond Copacabana Palace in various roles, including Receptionist, Night Audit, and Bellperson, from 2012 to 2016. He also held the position of Front Office Supervisor at Grand Hyatt Rio de Janeiro from 2016 to 2018 and served as Spa & Fitness Assistant Manager from 2018 to 2020. His early career included roles as a Waiter at Wintergreen Resort and FREDDO S.A. / AROMA CAFÉ S.A., as well as various trainee positions in Argentina.
Education and Expertise
Federico Silvestre holds an MBA in Business Management from Universidade Estácio de Sá, which he completed from 2012 to 2014. He also studied Business Management with a focus on Hotel Revenue Management at Senac RJ in 2014. Additionally, he earned a Hotel Management Degree from Instituto Superior N° 4044 'Sol' between 2007 and 2011. His education is complemented by a certification in Health and Wellness from Instituto Valeria Vaz, where he studied to become a Massage Therapist from 2020 to 2021.
Commitment to Professional Development
Federico Silvestre is dedicated to the professional and personal development of his colleagues. He prioritizes mentorship and team growth, reflecting his commitment to fostering a supportive work environment. His motivation for constant learning and process improvement aligns with his role in training clients at Carta, where he aims to enhance their experience and understanding of the platform.
International Experience in Luxury Hospitality
Federico Silvestre possesses international experience in the luxury hotel market, which enhances his expertise in managing complex client segments. His background includes working in high-end establishments in Brazil and Argentina, equipping him with a diverse skill set that is beneficial in his current role at Carta. This experience allows him to prioritize client satisfaction while maintaining a focus on business performance.