Gina Glover
About Gina Glover
Gina Glover is a Support Analyst (Corporations) at Carta, where she has worked since 2021. She has a diverse background in customer support and healthcare, with previous roles at GoHealth and Clearlink, and holds multiple certifications in medical assistance and patient care.
Work at Carta
Gina Glover currently serves as a Support Analyst (Corporations) at Carta, a position she has held since 2021. In this role, she documents bugs for the product and engineering team, contributing to the enhancement of the software platform's functionality. Gina actively identifies trends and patterns within the customer base, allowing her to flag issues and propose potential solutions. She also composes personalized responses to various customer requests, which enhances overall customer satisfaction. Her contributions play a significant role in the success of the support team.
Previous Experience at GoHealth
Before joining Carta, Gina Glover worked at GoHealth as a Licensing Advocate from 2020 to 2021. During her five-month tenure in Orem, UT, she focused on supporting licensing processes and ensuring compliance within the organization. Her experience in this role provided her with valuable insights into customer service and operational efficiency.
Experience at Clearlink
Gina Glover was employed at Clearlink as a Digital CX Brand Specialist from 2018 to 2020. Over the course of two years in Orem, UT, she contributed to customer experience initiatives, enhancing brand engagement and satisfaction. Her role involved collaborating with team members and sharing knowledge through mentorship, which fostered a supportive work environment.
Educational Background
Gina Glover has a diverse educational background. She studied at Brigham Young University - Idaho from 2009 to 2011. She also attended Utah Valley University, where she achieved an Associate of Science degree in Universal Studies. Additionally, she studied at Contra Costa Medical Career College, earning a Certificate in Clinical Medical Assistant in 2012. Gina completed her training as a Nursing Assistant/Aide and Patient Care Assistant/Aide at Orchard CNA, achieving certification in 2016.
Additional Work Experience
In addition to her roles at Carta, GoHealth, and Clearlink, Gina Glover has held various positions that contributed to her professional development. She worked as a Donor Processor at Grifols for five months in 2014 and served as an Event Photographer at Propix Event Photography LLC for four months in 2015. These experiences have equipped her with a range of skills applicable to her current role.