Ingrid Magalhães
About Ingrid Magalhães
Ingrid Magalhães is a Senior Support Analyst currently working at Carta in Rio de Janeiro, Brazil. She has a diverse background in customer support and public relations, with previous roles at IBM, HStern, and Intertouring.
Work at Carta
Ingrid Magalhães has been employed at Carta since 2020, initially serving as a Support Analyst for one month. She transitioned to the role of Customer Support, where she has worked for four years. In 2023, she advanced to the position of Senior Support Analyst. Her responsibilities include providing high-level support and ensuring customer satisfaction in Rio de Janeiro, Brazil.
Previous Employment Experience
Ingrid has a diverse work history in various roles. She began her career as an Intern at Intertouring in 2008, followed by a position as Operations Assistant at the same company for six months in 2009. She worked at HStern in multiple capacities, including Receptionist Sales from 2009 to 2010 and Public Relations from 2010 to 2014. Additionally, she served as a Customer Relationship Representative at IBM from 2014 to 2020 and worked as a Reservations Agent at Mt. Olympus Resort & Theme Park for three months in 2012.
Education and Expertise
Ingrid Magalhães holds a Bachelor of International Affairs from Universidade Candido Mendes, where she studied from 2009 to 2012. She also completed a Technical School program in Tourism and Travel Services Management at Escola Técnica Estadual Juscelino Kubitschek from 2006 to 2008. Her educational background supports her expertise in customer support and public relations.
Career Timeline
Ingrid's career began with an internship at Intertouring in 2008. She held various positions in the tourism and customer service sectors, including roles at HStern and IBM. Her journey reflects a steady progression through different responsibilities, culminating in her current role at Carta. Her experience spans over a decade, with a focus on customer support and public relations.