Izabela Focas
About Izabela Focas
Izabela Focas is a Technical Lead at Carta, where she has worked since 2022, and previously served as Customer Support Team Lead. She has a diverse background in product management, financial analysis, and customer success across various companies in Brazil.
Work at Carta
Izabela Focas currently holds the position of Technical Lead at Carta, where she has been employed since 2022. Prior to this role, she served as the Customer Support Team Lead for three years, starting in 2021. Her responsibilities at Carta include leading technical initiatives and ensuring effective customer support strategies. She also worked as a Support Analyst from 2020 to 2021, contributing to the enhancement of customer service processes.
Previous Experience
Before joining Carta, Izabela Focas worked at Zygo in various roles, including Product Manager for five months in 2019, and as a Customer Success Coordinator from 2016 to 2018. Additionally, she was involved in ProductOps at Zygo for three months in 2018-2019. Earlier in her career, she worked as a Financial Analyst at Interseas Comércio Exterior from 2014 to 2016 and as a Financial Assistant at Grupo Idugel Industrial from 2013 to 2014.
Education and Expertise
Izabela Focas studied at Universidade do Estado de Santa Catarina, where she earned a degree in Business Administration and Management from 2014 to 2018. Her educational background has equipped her with strong analytical skills, which she applies in her professional roles. She has developed proficiency in SQL, HTML, CSS, and Agile methodology, enhancing her capabilities in data-driven decision-making and product management.
Skills and Competencies
Izabela Focas possesses a strong focus on customer value delivery and strategy creation in her customer success roles. She actively seeks innovative solutions and is motivated by challenges and continuous learning. Her experiences in business administration and financial management have enabled her to utilize analytical skills to solve complex problems effectively.