Jim Bickel
About Jim Bickel
Jim Bickel is a Sr. Strategic Customer Success Manager at Carta, with a diverse background in customer success and media analysis. He has held various roles at companies such as PublicRelay and Veritone, and he holds a Bachelor of Arts in Foreign Affairs from the University of Virginia.
Work at Carta
Jim Bickel currently serves as the Sr. Strategic Customer Success Manager at Carta, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and success by leveraging his extensive experience in customer engagement and support. His work involves developing strategies that prioritize customer needs, ensuring that clients receive the highest level of service and support.
Previous Experience in Customer Success
Prior to his role at Carta, Jim Bickel held several positions at Veritone, Inc. He worked as a Senior Customer Success Manager and later as a Manager of Supportability in 2021. His experience at Veritone included a focus on customer engagement and satisfaction. Additionally, he spent three years at PublicRelay, where he was involved as a Media Analyst, Client Engagement Strategist, and Client Success Manager, contributing to the company's customer-focused initiatives.
Education and Expertise
Jim Bickel earned a Bachelor of Arts (B.A.) in Foreign Affairs from the University of Virginia, where he studied from 2011 to 2015. He also attended the University of Buenos Aires, focusing on Human Rights and Social Movements in 2015. His educational background in Media and Communications Strategy supports his expertise in customer success, allowing him to apply strategic insights to enhance client relationships.
Background in Media and Communications
Jim Bickel has a strong background in Media and Communications Strategy, which complements his work in customer success. His previous roles at PublicRelay involved media analysis and client engagement, where he developed skills in understanding customer needs and delivering tailored solutions. This background informs his approach to prioritizing customer needs through empathy and authenticity.
Interests and Hobbies
In addition to his professional pursuits, Jim Bickel has a keen interest in Political Science, which he explores as a hobby. This interest aligns with his academic background and informs his perspective on customer success and engagement strategies, allowing him to connect with clients on various levels.