Josh Johnson
About Josh Johnson
Josh Johnson serves as the Sr. Strategic Customer Success Manager at Carta, where he has worked since 2021. He has a background in customer success and account management, with experience at companies like Twitch, Streak, and Yelp, and holds a B.A. in International Relations from Stanford University.
Work at Carta
Josh Johnson currently serves as the Sr. Strategic Customer Success Manager at Carta, a position he has held since 2021. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction within the San Francisco Bay Area. Prior to his current title, he worked as a Customer Success Manager at Carta from 2019 to 2021, contributing to the company's customer engagement strategies. His efforts in customer success earned him the 2020 Carta CSM of the Year award, recognizing his impact on client success and satisfaction.
Education and Expertise
Josh Johnson studied at Stanford University, where he earned a Bachelor of Arts degree in International Relations from 2003 to 2007. His academic background provides a strong foundation for his work in customer success and partner management. Additionally, he is certified as an Equity Compensation Associate (ECA), which enhances his expertise in equity compensation strategies and practices within the SaaS ecosystem.
Background
Josh Johnson has a diverse professional background that spans various roles in customer success and account management. He began his career in 2008 as an Operations Associate at Inflection and has since held positions at notable companies such as Yelp, Box, Twitch, and Streak. His experience includes working as an Account Executive at Yelp for a brief period and as a Public Relations/Business Development Assistant at Box. His roles have consistently focused on client engagement and operational efficiency.
Achievements
Josh Johnson has received recognition for his contributions to customer success, most notably being awarded the 2020 Carta CSM of the Year. His work has significantly impacted client media initiatives, particularly in direct response, app install, and brand awareness advertising campaigns. He has established custom project management solutions for clients, including CRM workflow and setup, demonstrating his ability to drive industry-best results and enhance operational processes.
Professional Interests
Josh Johnson has a deep interest in the SaaS ecosystem, focusing on true customer success and partner management. He enjoys building scalable internal processes that lead to long-term efficiency and success. His passion for enhancing customer experiences and operational effectiveness is evident in his career trajectory and the roles he has undertaken.