Josh Packard
About Josh Packard
Josh Packard serves as the Customer Support Team Lead at Carta, where he has worked since 2018. He has a background in customer service and operations, with previous experience at Park City Mountain Resort and Pfadt Race Engineering.
Current Role at Carta
Josh Packard serves as the Customer Support Team Lead at Carta. He has held this position since 2018, contributing to the company's customer service initiatives for six years. In this role, he oversees the support team, ensuring effective communication and resolution of customer inquiries. His leadership is integral to maintaining high standards of customer satisfaction within the organization.
Previous Experience in Customer Support
Before becoming the Customer Support Team Lead, Josh Packard worked as a Customer Success Representative at Carta for seven months in 2018. His responsibilities included assisting customers with their inquiries and ensuring a positive experience with the company's services. Prior to his time at Carta, he gained experience in customer service and order management at Pfadt Race Engineering from 2013 to 2014.
Education and Training
Josh Packard pursued his education at several institutions. He studied at Mountainland Applied Technology College from 2009 to 2010, followed by Salt Lake Community College from 2011 to 2012. He later attended the University of Utah - David Eccles School of Business, where he earned a Bachelor of Business Administration from 2013 to 2014. His educational background provides a foundation for his career in customer support and management.
Early Career at Park City Mountain Resort
Josh Packard began his career in the summer operations department at Park City Mountain Resort, where he worked for one year from 2010 to 2011. This role provided him with initial experience in operations and customer interaction in a recreational setting, contributing to his skill set in customer service.