Lewis Koh
About Lewis Koh
Lewis Koh serves as the Head of Customer Experience for Asia and the Middle East at Carta, where he focuses on enhancing user experiences and managing the post-sales journey. He has a diverse background, having held various roles at notable companies such as Apple, Amazon, and SeaMoney, and holds degrees in Marketing and Management from Singapore Management University.
Work at Carta
Lewis Koh serves as the Head of Customer Experience for Asia and the Middle East at Carta. He has been in this role since 2022 and is based in Singapore. His responsibilities include overseeing the customer's post-sales journey, which encompasses onboarding, support, and customer success. Koh collaborates closely with the Research and Development team to influence the product roadmap, ensuring that customer feedback is integrated into product development.
Previous Experience
Before joining Carta, Lewis Koh held various positions in notable companies. He worked at Apple as a Senior Specialist from 2013 to 2016 and later as a Fraud Manager from 2016 to 2019. Koh also served as an Operations Manager at Amazon from 2019 to 2021. His experience includes a role as Head of Fraud Operations - Digital Banking at SeaMoney from 2021 to 2022, and he was a Retail Operations Executive at CHARLES & KEITH GROUP from 2009 to 2011. Additionally, he worked as a Project Manager at AMS Marine Group from 2011 to 2013.
Education and Expertise
Lewis Koh studied at Singapore Management University, where he earned a degree in Business Administration with a focus on Marketing and Management from 2005 to 2009. He also participated in an International Exchange Program at the Schulich School of Business at York University in 2007 for 11 months. His educational background supports his expertise in enhancing user experiences and maximizing customer relationships through technology.
Professional Focus
Koh's professional focus is on leveraging technology to streamline processes and enhance customer experiences. He engages with cross-functional stakeholders and senior executives to build high-functioning teams. His work emphasizes the importance of customer relationships and the role of technology in improving service delivery.