Mahsa K.
About Mahsa K.
Mahsa K. is a Senior Manager of Customer Engagement Strategy at Carta, with a strong background in customer success and marketing. She has a proven track record of driving revenue growth and implementing effective strategies across various roles in the hospitality and technology sectors.
Work at Carta
Currently, Mahsa K. serves as the Senior Manager of Customer Engagement Strategy at Carta, a position she has held since 2023. Prior to this role, she worked as the Senior Manager of Customer Success Content & Community for 11 months in 2023. Her earlier experience at Carta includes a year as the Manager of Customer Success from 2021 to 2022. All her roles at Carta were based in San Francisco, California, and followed a hybrid work model.
Education and Expertise
Mahsa K. studied Computer Science at the University of Applied Science and Technology, where she earned an Associate of Arts (AA) degree. She has pursued advanced training in agile project management, agile project delivery, leadership coaching, and coaching skills for business leaders. This educational background supports her expertise in customer engagement and strategic management.
Background
Mahsa K. has a diverse professional background, having worked in various roles across multiple companies. She began her career at City Developments Limited, where she held positions such as Director of Sales and E-Distribution & Marketing Manager from 2007 to 2013 in Dubai, United Arab Emirates. She later transitioned to Booking Holdings, where she worked in several capacities, including Senior Account Manager and Senior Market Manager, from 2014 to 2020 in both Dubai and the San Francisco Bay Area.
Achievements
During her tenure at Booking.com, Mahsa K. achieved significant business outcomes, including a 50% increase in revenue and an 8 percentage point gain in market share in the competitive San Francisco market. Her team became a regional model for over 30 offices, showcasing her leadership and strategic capabilities. Additionally, she implemented innovative sales and digital marketing strategies at Agoda.com and Millennium & Copthorne Hotels, contributing to record-breaking business growth.
Language Proficiency
Mahsa K. is fluent in English and Persian, and she possesses reading and writing proficiency in Arabic. This multilingual ability enhances her communication skills and enables her to engage with diverse audiences in her professional roles.