Marcella Monteiro
About Marcella Monteiro
Marcella Monteiro is a Support Analyst at Carta in Rio de Janeiro, Brazil, specializing in Cognitive Behavioral Therapy and providing online counseling services in both Portuguese and English. She has a diverse educational background in psychology and digital media, along with extensive experience in various roles within the hospitality and educational sectors.
Work at Carta
Marcella Monteiro has been employed at Carta as a Support Analyst since 2021. In this role, she is responsible for providing assistance and support to clients, ensuring their needs are met effectively. Her experience in customer service and support roles contributes to her ability to manage client inquiries and resolve issues efficiently.
Education and Expertise
Marcella Monteiro has a diverse educational background in psychology and digital media. She studied at the Universidade Veiga de Almeida, where she earned a degree in Psychology from 2012 to 2016. She also completed a Bachelor's degree in Design - Digital Media at the Pontifícia Universidade Católica do Rio de Janeiro from 2009 to 2013. Additionally, she pursued further studies in Cognitive Behavioral Therapy and Neuroscience, achieving certifications in these fields.
Background
Marcella Monteiro has a varied professional background, including roles in both education and hospitality. She worked as a Teacher Assistant at the Escola Americana do Rio de Janeiro from 2012 to 2013. Prior to her current position, she held multiple roles at Grand Hyatt, including Human Resources Intern and Assistente de Reservas. Her experience spans several years in different sectors, providing her with a broad skill set.
Achievements
Marcella Monteiro specializes in Cognitive Behavioral Therapy, focusing on integrating neuroscience into therapeutic practices. She provides online counseling services in both Portuguese and English, catering to a diverse age group that includes teens, adults, and the elderly. Her bilingual proficiency enhances accessibility, allowing her to reach a wider client base.